Shipping policy

Last updated: 12 October 2026

This Shipping and Delivery Policy applies to purchases from The Fourbuy Cart Comp (PTY) Ltd, trading as Fourbuy Cart Co. Read it together with your quotation, order confirmation, our Terms of Service and Refund Policy.

1. Delivery arrangements

Delivery within South Africa is arranged individually. Please contact us to confirm the delivery address, availability, access requirements, transport arrangements, charges and expected timing for your order. Any collection from a branch must also be arranged in advance.

2. Deposits and payment before delivery

A 10% deposit is required to secure a cart for allocation. This forms part-payment of the purchase price. Carts will only be released for delivery or collection once the full agreed amount, including any agreed delivery charges, has been received and cleared.

A deposit reserves the allocation agreed in your order; it does not by itself confirm that a cart is ready for immediate dispatch. Cancellation and deposit treatment are explained in our Refund Policy and remain subject to applicable law.

3. Delivery charges

Delivery charges are quoted and agreed separately from the cart purchase price unless your written quotation expressly includes delivery. We will confirm the charge and the total payable before you commit to the delivery arrangement.

Any website delivery calculator provides an estimate. The final delivery charge depends on the agreed route, destination and transport requirements and must be confirmed with Fourbuy Cart Co. Any change to an agreed charge will be discussed and agreed with you before it is incurred.

4. Timing and delays

The delivery date or expected delivery period is agreed separately and recorded in your quotation, order confirmation or subsequent written arrangement. Timing depends on stock availability, allocation, preparation, cleared payment and transport scheduling. An enquiry or deposit does not guarantee same-day or immediate delivery.

We will keep you informed if a delay affects your order and discuss a revised arrangement. If we cannot supply the agreed goods, we will discuss an alternative or refund payments received for those goods. You do not have to accept a substitute. Nothing in this policy removes any right to cancel or obtain a refund for delayed or failed delivery under applicable law.

5. Access, collection and handover

Please provide an accurate delivery address, a reachable contact number and details of estate entry requirements, security bookings, restricted delivery hours or any access limitations before delivery is arranged. Please ensure that you or an authorised person is available at the agreed time and that there is a safe, accessible handover area.

If the address or arrangements change, contact us as soon as possible. Where delivery cannot be completed, we will discuss the reason and agree the next steps. Any proposed additional charge must be lawful, reasonable, explained and agreed; it is not an automatic penalty.

For collection, please wait for confirmation that the cart is ready and arrange an appropriate vehicle or transporter with us before travelling.

6. Checking your delivery and reporting damage

Please inspect the cart and supplied items at handover where reasonably possible. Tell the delivery representative about visible damage, incorrect goods or missing items, and contact Dave promptly. Photographs and a note on the delivery paperwork can help us investigate.

Signing a delivery note does not waive your rights relating to defects or damage that were not reasonably apparent at handover. We do not impose a short reporting deadline that removes statutory consumer rights.

Where we arrange delivery, we remain responsible for the goods in transit until you accept delivery, subject to applicable law. We will assist with delivery problems and liaise with the transporter; you are not required to pursue the transporter as your only remedy. Returns, defects and warranty assistance are addressed in our Refund Policy.

7. Contact us

For a delivery quotation, an update or assistance, contact Dave on 084 881 9073 or email dave@fourbuy.co.za. Please include your name, order or invoice reference and delivery address.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act, where applicable.